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What’s HOT right now and is likely to get even hotter before the end of 2021?

As you lead your business and your marketing function into a post-pandemic world, it will be more important than ever to make smart investments, and ensure they pay off.

High performance marketing will need to play a key role as companies aim for a return to strong and sustainable growth. Marketing strategies and marketing ROI will come under the spotlight in a big way.

In the coming months you will need to make some important decisions – with lasting impact – about your marketing investments. Based on MPG’s perspective across a range of organisations, we have highlighted in this newsletter the areas we recommend you pay particular attention to as you move your organisation forward.

What’s HOT right now and is likely to get even hotter before the end of 2021?

#1: Messaging strategy development

With increased competition in an already crowded digital space, a top priority for marketers should be developing messaging strategies based on a deep understanding of your customers’ pain points and motivations.

Effectively communicating your products’ unique value is essential – but not always easy. MPG’s guide on how to create high impact messaging starts with mapping your market and identifying key market segments to focus on before articulating USPs (unique selling points) and benefits that are highly relevant and compelling for your most important customers.

Here are all 5 steps MPG recommends you take to build an impactful messaging strategy:

Step 1: Map your market and identify key market segments

Step 2: Identify and articulate key ‘needs to be met’ and ‘jobs to be done’

Step 3: Define USPs and benefits for key market segments

Step 4: Write your core copy

Step 5: Execute – down the whole funnel

Well planned and executed marketing messaging is not optional – it’s critical for success.

Do you need better messaging to unlock revenue growth in your business? Get in touch with MPG to discuss how best to approach this.


#2: Well implemented and well-integrated marketing technology

With marketing impact coming under scrutiny, and with a high standard of digital marketing essential in every organisation, a well optimised marketing technology stack is essential to create a good customer journey and to reduce time consuming (and wasteful) manual marketing processes.

And your marketing function will not be the only area of your business that benefits from a well implemented martech stack. Your sales function will benefit greatly from robust and well-integrated marketing systems. Automated lead nurturing and lead scoring could be game-changing for the performance of your sales team. A strategic investment in making your martech work harder for you will be essential to scale more profitably.

Do you have the martech in place, but it’s just not working for you? Or do you need new tech and don’t know what to buy? Get in touch to find out how MPG can help you get, and keep, your martech stack in good order.


#3: Optimised websites backed up by deep analytics

“Your website is – by far – your most important marketing channel.” This is an MPG mantra.  All too often we see marketers being distracted by other channels and investing in marketing tactics, but ignoring the optimisation of their websites. This could be a fatal error.

The first step in getting your website working hard enough for you is ensuring it is well optimised for search engines. If your potential customers can’t find your website easily, how will they buy from you?

However, good SEO is only half of the battle. Once a potential customer has landed on your site, you need to keep them there, engage them and convert them to a lead or online sale.

To ensure you have a website that performs well for search engines and conversions, MPG recommends the following:

  1. Don’t make your web users think too hard. Make it really easy to find what they’re looking for and take action on your site.
  2. Don’t try to make everything stand out – or nothing will!
  3. Build in lead generation intelligently
  4. Make sure your website is search engine optimised

MPG’s full article on this subject can be found here.

It is also essential to make sure you have set up your web analytics in a way that provides insight on your customer behaviour on your website, and on how they got to your site in the first place. In this MPG Insights article you can find a list of the 15 metrics that really matter in digital marketing for B2B.

Can your potential customers easily find your site? And when they get there – are you successfully converting them to leads and sales? Have you set up your web analytics to monitor customer behaviour and do you use data to drive decision-making in your business? MPG’s website and analytics experts can help you optimise your website and other channels for best performance. Find out more.


#4: A well maintained, and growing, marketing database

Databases may be a bit less exciting than marketing technology and automation, but this ‘unsexy’ part of marketing could be your key to growth and riches…

Not having enough data, or too much of the wrong data, can be detrimental to success. You could have the most creative communications with the strongest messaging in the world, but if you aren’t getting it in front of the right people, you won’t achieve anything. In this article, MPG’s data experts cover more on this, plus other common mistakes we see when it comes to databases.

Smart business and marketing leaders know that ongoing growth and maintenance of your database is essential to ensure your marketing drives good reach, engagement and conversions from your target audience. They also understand that investing in martech and automation without investing in a strong database is pointless.

If you’re ready to invest in cleaning up, expanding and structuring your database to deliver a strong ROI, get in touch with MPG today.


#5: Biddable media – taking your inbound marketing to the next level

Sometimes called digital advertising or PPC (pay-per-click), biddable media, when well planned and managed, should deliver a strong marketing ROI.

Biddable media is constantly evolving with new trends frequently emerging. But, marketers can easily get distracted by ‘the new and shiny’. Based on MPG’s extensive work in biddable media, we see the following types working best for B2B media/events (broadly speaking): Google paid search and display, LinkedIn sponsored posts and Facebook sponsored posts.

But, it is important to be mindful that investing in this area comes with a big ‘beware’ sign! When executed poorly, biddable media can be very expensive, with no demonstrable return on your investment. Whether your biddable media is being managed in-house, or by an agency, the very first thing you should do is ensure you have a well-constructed biddable media strategy that dovetails with your overall marketing strategy.

And before you spend any of your biddable media marketing budget, you also need to ensure that you have all the necessary tracking and performance measurement in place to track your ROI.

If biddable media is an integral part of your marketing mix, but you don’t have the resources to create a robust strategy and execute it well, MPG can help – get in touch today.

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4 Things you should be doing for a high performance website

Considering your website is your most important marketing channel, do you give it as much attention and investment as it needs? As the host of your branding, messaging, content, lead generation and often also online sales/ecommerce, it acts as the end destination for all of your other marketing activity – so if your website is not performing at its best, the rest of your marketing channels won’t be either.

Optimising your website is critical for your bottom line, especially as we enter a year with continuing remote working and increasing digitalisation and the world’s business will be done online. The smartest companies who will be able to make the most of the post-Covid recovery will have the best websites!

Every brand, value proposition and audience is different, but the key success factors of having a well optimised website are universal. This post focuses on four of these key success factors needed to create a high performance website, whether your core offering is events, subscriptions, membership or community – or a combination of some or all of these.

1. Don’t make your users think (the 5 second rule)

Don’t make me think is well-known adage in the world of website UX. Website users have extremely short attention spans, so when constructing and populating your website, making the user journey as smooth as possible should be a core consideration in your decision making. Slow loading pages, improperly formatted mobile pages, rambling copy, confusing navigation – anything that forces the user to engage their brain to try and figure out what’s going on is an issue, and makes your website ‘hard work’ for your user. You need to make it very easy for your user to quickly get what they need from your website – whether it’s information, a newsletter subscription or a delegate ticket purchase.

A good rule of thumb is the ‘5 second rule’. Imagine you showed your website to an audience member for 5 seconds, before hiding it again. What would they know about your product/service? And would they have been able to at least have found on the ‘form page’ you want them on e.g. lead generation form or event booking form? They will probably need another few seconds to fill in the form – but if they can’t find the form they’re looking for in 5 seconds your website is not in the ‘high performance’ category!

 

2. Don’t try to make everything stand out – or nothing will

A common pitfall with website design is to try and make too many things stand out.

This can lead to an overwhelming and confusing experience for users, where they can’t figure out what they’re supposed to do next or what is most important about the organisation or product.

This can result from too many CTA (call to action) banners or buttons, links, text boxes and/or images. It can also occur when elements are all made an equal size or visual ‘weighting’ or positioning. Elements that are given more breathing room are generally more likely to be noticed and clicked on.

How do you know what’s important and therefore what should stand out? Consider what primary and secondary objective you have with your website.

For many, direct purchases or enquiries are the most valuable action a user can take, and ultimately the one you want to them to take at some point (even if it’s not during their first visit). This is your primary objective.

The design and structure of your site should place the most importance on content and CTAs that serve this primary objective. The button in the top right of your navigation bar (prime real estate on any website) should be reserved for your primary objective – e.g. ‘Buy now’. The main CTA in your header section should be the same. All content on your site should – in some way – further encourage users to take that final conversion.

For other sites, a primary objective may be lead generation. Filling in a data capture form may be the action you want users to take. Lead generation often works well across a range of touch points, at various levels of the funnel e.g. signing up for a free newsletter subscription, downloading a report advertised in a newsletter and then enquiring about a specific product via a link in the ‘thank you for downloading the report’ email or a link in the report itself.

Even if lead generation isn’t the primary goal, every website should include some form of lead generation as it captures valuable customer data that can be used to enrich and grow your marketing and sales database.

 

3. Build in lead generation intelligently

Lead generation is much more than just sticking a data capture form on our website and waiting for users to find it.

CTAs to your lead generation forms should be integrated as naturally as possible. Is someone viewing the ‘membership benefits’ page? If so, encourage them to download a member case study and ‘enquire about membership’. Are they viewing your event agenda summary? Then push them to download the full version. Work out what you would like your user to do next and point them to that next, desired action.

More generic lead generation opportunities (e.g. ‘Register your interest’) should be accessible from across your whole site, including CTAs and a presence on your top navigation menu. This will ensure users always have a ‘next action’ to take, regardless of where they are on your site. These kinds of more general and ‘low commitment’ lead generation options create an easy way for users to engage with your brand without committing to buying something before they’re ready, but keeps them in your marketing list so that you can further nurture them.

Also consider that visitors may land directly on your lead generation forms; whether from an email campaign, organic URL or social post. It’s important to ensure your lead generation forms/pages provide ample context and persuasive messaging as to why the visitor should surrender their data. What benefit does completing the form give them? A short descriptive paragraph, simple bullet points about the benefits of completing the form and possibly a relevant image (e.g. report cover) are simple but important ways to increase conversion rates.

 

4. Make sure Google can find your site

SEO is an ongoing process and one that is always baked into good website design. Search engines – with the most important one being Google in most regions of the world – want to serve the most relevant and valuable websites. A key factor in their ranking is user experience, which is determined by things like content, time on site, pages visited and device optimisation. Therefore, a good website generally means good SEO.

Also consider your keywords. If your website is for an event about financial technology, then you want to make sure ‘financial technology’ and ‘fintech event’ are scattered across your website content. It’s important this is done naturally within your copy. ‘Stuffing’ keywords – the practise of including the same keyword an excessive number of times on a page – will harm not only the user experience, but also your SEO.

You can also apply keywords when considering more ‘on-trend’ issues. If there’s a new piece of technology that could revolutionise fintech, consider publishing a blog or news article on it with the name included in the headline and within the main body. This will help you rank for a relevant keyword that potential attendees will be actively searching for as it is a ‘hot topic’.

A final consideration is how you can ‘win’ links to your website. Links from other websites (e.g. your homepage URL on a media partner’s site) effectively function as votes for your website in organic rankings, lending authority and trust. Producing great content is a sure-fire way to win links, as users will want to share content they find interesting/valuable on their own sites and via social channels. This should be proactively managed via an advocacy marketing programme that results in your site linking to multiple other highly relevant sites and your content being shared more widely on social media.

The four key success factors we have covered in this blog are important, but certainly not comprehensive when it comes to having a well optimised website! And each of the four factors we have covered could each have their own, very long blog (or even an e-book!).

But, the most important thing of all is to ensure your organisation is investing well in your website. Your senior leadership team must recognise that your website as your shop window – and the shop your users are wondering around in before they agree to buy anything or speak to a salesperson. How your customers and potential customers experience your website could be the difference between surviving and thriving in 2021 and beyond…or becoming a Covid (and digital revolution) casualty.


Get your website optimised

MPG’s website experts can help you optimise your website for optimal performance. Or we can design and build a brand new, high performance website for you!

Whether you’re offering events, subscriptions, memberships or a community – our team can set you up with a winning website.

FIND OUT MOREGET IN TOUCH


Get website optimisation skills into your team

MPG Academy’s trainers can work with your team to ensure they have a strong strategy and the right skills to optimise your website. Request more information about training and development for your team on website optimisation, as well as other key areas of marketing for communities, subscriptions, membership and events.

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